Get Leverage
We invest capabilities and capacity to immigrant-led SMBs, franchises and non-profits.
And partner with you to turn strategic goals real, in focused 90 day sprints.
Sound familiar?
Strategy isn't your gap. Execution is.
You know AI could help but don't have time to figure out where.
It feels like you're the bottleneck. Growth is stalling because the business runs on you, not on systems.
You're planning the same quarter, again.
You feel pain in the business but don't have the capacity to investigate it.
You don’t rise to the level of your goals. You fall to the level of your systems.
(Atomic Habits, James Clear)
Most business leaders aren't struggling with vision — they're drowning in operational execution. We step in as your senior operators to systemize your processes, align your team and establish a weekly cadence that permanently solves your bottlenecks.
How we work
01 Get the real picture | We sit down with you first, your goals, what's slowing you down, and what's off-limits. We check how you stack up against others in your industry. We have an honest conversation about where things actually stand. |
02 Get in with your team | We work with your team. We spend real time with the people doing the work, watching the processes and using the systems, not just hearing about it. We find and map the levers that actually move the needle. |
03 Plan and strategize | We turn what we found into a strategy and plan: what we're doing, when, and how we'll know it's working. |
04 Execute and measure | We roll up our sleeves and get things done with you. We're not here to tell your team what to do and disappear. We track results against the plan so you always know if it's working. |
05 Iterate | Nothing stays static. As results come in, we adjust and double down on what's working, cut what isn't. AI where it matters, not AI for the sake of it. |
Selected works
Proven Impact
Customer Support Operations (lululemon)
Building visibility
Challenge
If your team is running on tribal knowledge with no consistent process and no way to see what's actually working, that's not a small-business problem, it's what a newly formed Lululemon ops team faced too, handing 250 initiatives/year with global impacts.Work
We redesigned the service maturity framework, auditing the current state, then implementing SOPs, PM tooling, and dashboards over 16 weeks, turning ad hoc work into a repeatable model.Result
Improved efficiency of team by 30%; Cut project discovery times from 2 weeks to 3 days, earning partner praise, and giving leadership real-time visibility for data-driven resource planning.Takeaway
You can't fix what you can't see. Even a simple weekly dashboard -- three numbers you track consistently beats no visibility at all.
Hypercharge
Accelerating go-to-market
Challenge
If you're about to sink months and money building something you could buy or partner for faster, you're making a mistake bigger companies make too. Hypercharge nearly did, before pressure-testing the build.Work
We led a build-vs-buy analysis, evaluated 6 vendors over 4 weeks, and facilitated partnership talks to find the fastest path to market.Result
The analysis led to a strategic partnership with a leading Quebec-based vendor, cutting time-to-market by 6 months and accelerating market entry.Takeaway
Before you build anything new, check if someone's already solved it. Buying or partnering is often faster and cheaper than building from scratch for a startup or a solo shop alike.
Kraft Heinz
Pushing the boundaries of loyalty
Challenge
If you're guessing what your customers actually want based on secondhand assumptions, you're not alone. Even Kraft Heinz was in that spot, relying on grocery store data instead of talking to customers directly.Work
We pushed the team toward a computer vision app that let customers scan their own pantry, giving Kraft Heinz a direct window into real household buying habits.Result
The forward-thinking approach impressed leadership and became the seed for a full customer loyalty program.Takeaway
Stop guessing what your customers want, build one small way to ask them directly. You don't need computer vision to do it; a simple feedback loop works just as well at your scale.
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